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Policies

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.makeupmandy.com and Makeup Mandy, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Makeup Mandy, Inc. include www.makeupmandy.com, LAshX, INC. and www.lashxla.com. The Makeup Mandy, Inc. website is an ecommerce site. By using the Makeup Mandy, Inc. website, you consent to the data practices described in this statement.

Collection of your Personal Information

Makeup Mandy, Inc. may collect personally identifiable information, such as your name. If you purchase any Makeup Mandy or LAshX products or services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Makeup Mandy, Inc.. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Makeup Mandy, Inc. website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Makeup Mandy, Inc.’s public message boards, this information may be collected and used by others.

Makeup Mandy, Inc. encourages you to review the privacy statements of any third party websites linked to or associated with Makeup Mandy, Inc. so that you can understand how those websites collect, use, and share your information. Makeup Mandy, Inc. is not responsible for the privacy statements or other content on websites outside of the Makeup Mandy, Inc. website.

Use of your Personal Information

Makeup Mandy, Inc. collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Makeup Mandy, Inc. may also use your personally identifiable information to inform you of other products or services available from Makeup Mandy, Inc. and its affiliates. Makeup Mandy, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Makeup Mandy, Inc. NEVER sells, rents, or leases its customer lists to third parties.

Makeup Mandy, Inc. may contact you on behalf of external business partners about particular offers that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Makeup Mandy, Inc. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Makeup Mandy, Inc., and they are required to maintain the confidentiality of your information.

Makeup Mandy, Inc. may keep track of the websites and pages our users visit within Makeup Mandy, Inc., in order to determine what Makeup Mandy, Inc. services and products are the most popular. This data is used to deliver customized content and advertising within Makeup Mandy, Inc. to customers whose behavior indicates that they are interested in a particular subject area.

Makeup Mandy, Inc. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Makeup Mandy, Inc. or the site; (b) protect and defend the rights or property of Makeup Mandy, Inc.; and, (c) act under exigent circumstances to protect the personal safety of users of Makeup Mandy, Inc., or the public.

Security of your Personal Information

Makeup Mandy, Inc. goes to great lengths to ensure the security of your personal information from unauthorized access, use, or disclosure. The Makeup Mandy, INC. website’s payment gateway has been fully security audited by the leading WordPress security firm Sucuri to ensure it meets the highest WordPress security standards possible. Makeup Mandy, Inc., and the parties used by Makeup Mandy, INC. to collect personal information and perform credit card transactions, uses the following:

CyberSource
Visa and MasterCard SecureCode™
Ambiron Trustwave
Authorize.net
Sucuri

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Makeup Mandy, Inc. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting your Makeup Mandy, Inc. Account from Third Party Websites

You will be able to connect your Makeup Mandy, Inc. account to third party accounts. BY CONNECTING YOUR MAKEUP MANDY, INC. ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED INTHIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts by visiting their “My Account” page. Users may opt-out of emails by clicking “SafeUnsubscribe” link in the footer of the emails. They may also email abuse@constantcontact.com for more information. Users may also contact us at any time via email or telephone.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Makeup Mandy, Inc. by contacting us here:
– Web page
– Email: info@makeupmandy.com or abuse@constantcontact.com
– Phone: (310) 858-1970

Changes to this Statement

Makeup Mandy, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. Makeup Mandy, Inc. encourages you to periodically review this Statement to be informed of how Makeup Mandy, Inc. is protecting your information.

Contact Information

Makeup Mandy, Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Makeup Mandy, Inc. has not adhered to this Statement, please contact Makeup Mandy, Inc. at:

Makeup Mandy, Inc.
12029 National Blvd
Los Angeles, California 90064

Email Address:
help@makeupmandy.com

Telephone number:
(310) 855-3305

Effective as of August 12, 2013

Placing Online Orders

Your Shopping Cart

To add items to your Shopping Cart, simply select the color or style of the product you wish to buy, set the desired quantity, and click “Add to Cart.”

To remove an item, go to the “View Cart” page and click on the “X” next to the item you want to remove. To change the quantity of items, click the arrows on either side of the box under the “QUANTITY” column. Click “UPDATE” to recalculate your new total.

You must be at least 13 years of age to make an online purchase. For more information, please see our PRIVACY STATEMENT.

Signing Into My Account

If you are a returning customer, and have finished adding items to your shopping basket and want to checkout, you will be prompted to sign in by providing your username and password. If you can’t remember your password, click here to reset your password.

If do not yet have an account, you may register for one by filling out the required fields, or checking out as a guest.

Shipping Information

Make sure to provide precise city, state, and zip code information. Remember to spell out the city to which you are shipping the order. Many times abbreviations, misspellings, and other typos can result in errors in this section. Makeup Mandy is not responsible for these errors.

You can add, edit, or delete shipping addresses during the checkout process.

After entering the “ship to” address, you can select a shipment method for your order. Delivery charges will be applied according to your selection.

Payment Information

You can store multiple credit cards to use for your Makeupmandy.com purchase. During the checkout process, you can add, edit, or delete your information. Select one credit card for the payment of your order.

If you have a promotional code, you can enter the code in the APPLY COUPON field during checkout. The promotional offer will appear automatically into your shopping basket at the Order Confirm page. Only one promotional code can be used towards an order. Promotional code cannot be combined or redeemed for cash or credit. Other exclusions may apply.

Credit Cards

We currently accept Visa®, MasterCard®, American Express®, Discover®.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit card.

For your security, Makeup Mandy requires you to enter your 3- or 4-digit Credit Card Verification Code (CV2) for orders using Visa, MasterCard, American Express, and Discover transactions. See below for help with credit card identification numbers.

For more information, please see our PRIVACY STATEMENT.

Visa/MC/Discover Card Customers:

Your Credit Card Verification Code (CV2) is in the signature area on the back of the card (it is the last 3 digits AFTER the credit card account number). Visa/MC/Discover customer CV2’s are 3 digits.

American Express Customers:

Your Credit Card Verification Code (CV2) a 4-digit number on the front of the card, ABOVE the embossed (raised) credit card account number. This number is referred to as the “Security Code.” American Express customer CV2s are 4 digits.

Checks & Money Orders

Makeupmandy.com does not accept personal checks or money orders as a form of payment for online orders.

Fraud Protection Program

All payment forms are subject to verification and review by Makeup Mandy. Makeup Mandy reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about credit card protection, please see our PRIVACY STATEMENT.

Shipping

Makeupmandy.com shipping charges are live shipping rates from FedEx. FedEx calculates these rates based on the total size and weight of your package. Makeupmandy.com offers a variety of shipping options for both US and International shipments.
For more information on ship times and rates, check out FedEx’s 2013 Service Guide.

Tracking Your Order

Your FedEx Tracking number will be emailed to you once your order is shipped. Enter your Tracking Number here for status updates on your order.

Address Book

Default Shipping Address
To the right of your list of saved addresses, use the Default Address checkbox to designate which address you want to serve as your default ship to address. The default ship-to address information will appear automatically in the shipping screens when you make a purchase. (You will still be able to manually choose other available addresses during the checkout process).

Entering or Modifying Shipping Address
You can create, delete, and save multiple friends and family’s shipping addresses in your personal Address Book. To create or add new addresses, just click on the Create A New Address button. To delete or edit an address, just click on the Edit/Delete buttons located below each address.

Sales Tax

Makeup Mandy charges sales tax on orders delivered to addresses within California state. We do not charge sales tax on wholesale or professional products.

Returns & Exchanges

We want you to be completely happy with your order. If you are not completely satisfied with a Makeupmandy.com purchase or gift, we will gladly accept your return of unused, unopened, or defective merchandise. Returned merchandise should include the same packaging and tags, and be in the same condition, as when it was received. Used merchandise cannot be returned unless defective. A return shipping fee may apply. We regret that we are unable to refund your original shipping charges.

When you return your purchase to Makeup Mandy by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). Items received more than 30 days after the purchase date may not be returned by mail and will be shipped back to you.

Please allow 10-14 days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact us.

To return your item(s) by mail:
1. Call one of our customer service reps at (310) 855-3305 to receive a pre-paid return shipping label.
2. Package your return in the box you received it in or in a well-padded box or envelop to prevent damage.
3. Mail your return via FedEx using the pre-paid Merchandise Return Label.
4. You will receive an email confirmation when your return is processed.

Returns can be mailed to:
LAshX by Makeup Mandy
12029 National Blvd
Los Angeles, CA 90064

Returning Online Purchases In Store
Makeupmandy.com online purchases may be returned to Makeup Mandy store. Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

Makeup Mandy
8441 Melrose Ave
West Hollywood, CA 90096

Sales & Promotions

Sale and Online Clearance Merchandise
The purchase of sale or clearance merchandise on Makeupmandy.com is final sale and cannot be returned unless otherwise noted.

Promotions
Occasionally Makeupmandy.com offers promotions through e-mails, social media pages, and advertisements. As a registered member of Makeupmandy.com, you may be eligible from time to time to receive e-mail promotions and offers that include special codes for special free samples, free shipping, or other promotions and/or discounts. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be use once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person. Makeup Mandy has the right to deny the use of a promotional code under any circumstance. Other exclusions may apply.

Email Subscriptions

Makeup Mandy sends occasional emails notifying you of trend alerts, limited-time promotions, new product launches, and exclusive event invitations.

Subscribe:
Enter your email address in the box at the bottom of the makeupmandy.com homepage to join our mailing list.

Opt Out:
In every email, you have the opportunity to modify your email frequency. Click on “Unsubscribe” at the bottom of any Makeup Mandy email.

Subscribed, but not receiving emails?
Add info@makeupmandy.com to your “Contacts” or “Address Book”. Adding us to your safe sender list allows our emails to come safely into your inbox without them being placed in your junk or spam folder. Each program has different steps in order to do this.

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